FAQ
Frequently Asked Questions
To place an order , follow these steps:
Pick the product you wish to order from our shop
Choose the size and color of the product
Click the “Add to cart “ button.
Proceed to check out
Fill in your information
Click “Place Order”
By following these steps, your order will be in the system and be processed.
Currently, we ship inside Egypt & USA only.We will be providing international shipping to other countries soon.
Our office hours are 10 a.m - 5 p.m on weekdays.
Fridays -Saturdays are off.
Unfortunately, as a brand policy and due to safety reasons, opening the packages while the courier awaits is not permissible.
You can review our policy through this link
In order to request a Refund/Exchange, please follow the steps:
Contact us via:
Facebook: https://www.facebook.com/Tale.Of.You.Official
Instagram: https://instagram.com/tale.of.you
Provide us with the order number and a photo of the received product.
You can view the contents and the total amount in your shopping cart before placing your order. Unfortunately, we are not able to revise or cancel orders once they have been placed. Should you have additional questions about your order, please contact us at our Facebook or Instagram pages for assistance.
Currently, TOY products are only sold online exclusively through our website. We do not sell through any retailers or other websites.
Yes, Of Course! If you decide to do that, please check out as a Guest. We do, however, encourage you to create an account as all order information and history will be maintained there for future reference.